In February 2010, we conducted our third annual employee survey. The response rate was the highest so far, with 97 per cent of our employees taking part. Our employee engagement index, which measures how employees think, act and feel in relation to National Grid, was rated at 68 per cent, compared with 60 per cent in 2008. Our employees continue to believe National Grid’s safety culture and supportive management are significant strengths, and they continue to receive favourable ratings.
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